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Senarios is a leading service-based company and provides custom software solutions and services. We have a team of professionals, who dedicate their energies solemnly to serve you and fulfill your expectations.

Contacts

13243 S Springdale Way, Draper, UT 84020

info@senarios.net

+1 (302) 725 4147

TORI BY SAP

TRANSFORMING SAP SALES AND SUPPORT

SAP, one of the Largest IT Organizations globally, Faces significant challenges in maintaining efficiency across its vast array of products and services. With thousands of employees and a broad customer base, SAP relies on innovative solutions to streamline sales and enhance customer service operations.

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Discover TORI

Tori by SAP is an innovative solution to revolutionize sales and customer support operations. Comprising two key components, Tori Scriptwriter and Tori Chat, this powerful duo harnesses the latest advancements in AI technology to streamline processes and enhance efficiency.

Tori Scriptwriter

Imagine a tool that transforms the tedious task of creating sales scripts, proposals, and demos into a seamless, effortless experience. Meet Tori Scriptwriter, a breakthrough solution for SAP users. Using cutting-edge Generative.

Efficient and Adaptive Workflow

The Tori Scriptwriter integrates a user-friendly React JS frontend with MySQL databases and GPT-3 endpoints for efficient script generation. Our iterative ML cycle involves continuous data collection, cleansing, structuring, engineering, and model training. Improved results update the trained model, while new scripts prompt further retraining, ensuring ongoing enhancement of Tori Scriptwriter’s performance.

Core Features

Transforming Sales Scripts with Advanced AI-Generated Content

Spotlight Demo Scripts

2-5 minute demos using a Benefit/Demo, Benefit/Demo format.

Process Demos

Business process-focused demos anchored in a specific process, lasting no longer than 7 minutes.

Sampler Demos

Feature-focused demos designed for SAP.com feature pages, highlighting specific content.

Explainer Demos

Demos typically delivered via whiteboard or PowerPoint by Presales.

Task Demos

Role-driven demos showcasing specific tasks performed by various role.

TORI Chat

Tori Chat is an advanced AI-Driven chatbot tailored to provide instant support and information about various SAP solutions, such as SAP S/4HANA. Equipped to handle a wide range of queries, Tori Chat enhances the customer service experience by delivering accurate and timely responses ensuring users have the support they need, whenever they need it.

Optimizing SAP Interactions

To address the complexities of integrating seamlessly with SAP systems, we developed Tori Chat. This AI-Driven chatbot is designed to streamline data retrieval and provide an intuitive user experience. Tori Chat enhances productivity by efficiently handling queries related to SAP solutions, such as SAP S/4HANA. By ensuring quick and accurate information access, Tori Chat significantly boosts user satisfaction and optimizes overall performance within the SAP ecosystem.

CHALLENGE

Ensuring Accuracy and Relevance

Developing the Tori chatbot presented significant challenges, particularly in maintaining the accuracy and relevance of retrieved answers.

SOLUTION

Advanced Retrieval & Evaluation

To address these issues, we enhanced the retrieval mechanism using advanced search algorithms and embeddings, significantly improving the relevance and accuracy of the retrieved documents. Additionally, rigorous evaluation techniques were implemented to ensure that the answers remained consistently relevant.

Innovative Techniques for Development

We developed a sophisticated chatbot using Langchain and OpenAI’s Language Model capabilities, utilizing Retrieval-Augmented Generation (RAG) for accurate and relevant responses. AWS services handled Deployment and Scalability, while Docker ensured consistency across environments.

Core Features

Transforming Sales Scripts with Advanced AI-Generated Content

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Produces precise and contextually relevant answers.

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Includes references for generated responses.

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Offers alternate links for verifying responses.

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Provides options for concise or comprehensive answers.

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Stores responses and collects user feedback.

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Adapts answers based on user feedback.

Client’s Remarks!

The Tori Scriptwriter and Tori Chat have revolutionized our sale and customer service operations. The AI-driven solutions are incredibly efficient and have saved us countless hours. The team’s dedication to quality and innovation is truly commendable.

Aimee Gordon
Director, SAP